Starting August 11, 2020, InTouch for Providers users will see the addition of Multi-Factor Authentication (MFA) to OneHealthPort’s Single Sign-On (SSO) service. To access the site, you will be prompted for MFA once you log in to the SSO using your OneHealthPort Subscriber ID and password. MFA provides another layer of security using an additional authentication method like a one-time passcode sent via email or Google Authenticator.
What you can do to prepare
The following are steps you can take now to ensure seamless access on August 11:
- If you elect to use Google Authenticator, download the app in advance.
- Verify that your SSO email address is correct.
- Note that OneHealthPort does not allow shared accounts. If you are sharing a single OneHealthPort Subscriber ID and password, MFA will not work, and your access will be denied. Please contact OneHealthPort if you need assistance.
- Make sure your systems will accept emails from noreply@onehealthport.com.
- Test your authentication method before August 11.
Need Help?
Register for a free webinar or visit the MFA page at onehealthport.com/multi-factor-authentication for instructions on setting up and testing your MFA connection. If you need assistance, please contact the OneHealthPort Support Desk by completing their Contact Us Form or calling them at (800) 973-4797.