Security
Your privacy is important to us
Why you received an email from us
We use email to share information with our customers and business partners. If you received an email from us, it is because you previously provided your address to us for the purpose of receiving information (“opt-in“), or you have an existing relationship with us.
Email content and security
The security of our customers’ personal information is of utmost importance to us. As email content is not secure, PacificSource will never request personal health information by email. We also request that you use secure methods when providing us with information that is of a medical or confidential nature. If you need to send personal information to us, please contact your PacificSource representative for instructions on how to do so in a safe and secure manner.
How to stop receiving email from us
We strive to only send email that will help you do business with us. You may opt out of receiving our emails at any time by selecting the unsubscribe link provided at the bottom of the email.
Sharing and usage
PacificSource does not sell or rent individual personal information. We will not disclose or share your medical or personal information without express written consent unless required or allowed by law.
Use of web beacons
When we send email, we may include a web beacon that tells us the number of people who open our emails, or helps us record which links in the email are accessed. We use this information to help us determine which emails and content are most useful to our customers. This information is used exclusively to manage our communications, and is not shared with any third party organizations.
Web beacons can be refused when delivered via email. If you do not wish to receive web beacons via email, you can disable HTML images or refuse HTML (select text only) emails through your email software settings.
Privacy policy changes
We reserve the right to update our policy and this statement at any time without advance notice.
Contact our Security Team
If you have discovered a security vulnerability or potential threat on our website, please report it to our dedicated security team using one of the following methods. Your report will be kept confidential.
Email:
Send an email describing the issue to Security@PacificSource.com, along with any relevant details.
Phone:
If you prefer to report the security concern by phone, please call our Customer Service team at 888-977-9299. TTY: 711. We accept all relay calls.
Thank you for your assistance. We are committed to promptly reviewing and addressing all security reports to maintain a secure online environment.
For further assistance or general inquiries, you can also contact our Customer Service team at CS@PacificSource.com.