News and updates

Every year, PacificSource takes part in the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which is distributed by our partner, Press Ganey.Participants are randomly...

Every year, PacificSource takes part in the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which is distributed by our partner, Press Ganey....

Updates on Existing Criteria March 2024. The following changes to criteria are effective March 22, 2024: Prior Authorization Criteria – Clinical Updates...

We're pleased to inform you that PacificSource members are eligible to enroll in the PAXCESS™ Patient Support Program through Pfizer. A current prescription...

We have recently updated our prior authorization list and coverage policies for Medicaid patients. This change is effective for dates of service on or after February 15, 2024....

Updates on Existing Criteria February 2024. The following changes to criteria are effective February 22, 2024: Prior Authorization...

All claim-status checks must be completed using our secure provider portal, InTouch for Providers (OneHealthPort). We will no longer accept Claim Status Request forms submitted via...

Effective March 1, 2024, alternative care providers contracted through The CHP Group will no longer be considered in-network. Instead, PacificSource will begin contracting directly with alternative...

Currently, continuous glucose monitors are covered under both durable medical equipment (DME) and pharmacy benefits. Effective January 1, 2024, we are transitioning all therapeutic CGMs to the...

Updates on Existing Criteria January 2024. The following changes to criteria are effective January 22, 2024: Prior Authorization Criteria – Clinical...